Return Policy

Our return policy lasts 7 days after delivery. If 8 or more days have gone since the delivery is arrived, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are not being returned. Complimentary, free items, discount products and trial offers cannot be returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, at first you have to check your bank account .  Then you can contact your credit card company. It may take a couple of days before your refund is officially posted.

Next, contact your bank. There is often the processing before a refund is posted.

If you’ve done all of steps and you still haven't received your refund yet, please  contact us through our inquiry form.

Sale items (if applicable)

Only proper products which is regular price may be refunded.

We don't get a refund of any sale items.

Exchanges (if applicable)

We only exchange items if they are defective or damaged and within 7 days of delivery. We cannot accept a return if the item was sent 8 days past delivery, and if there was no prior contact with us. If you need to exchange products, please contact us through our inquiry form and send your item to: [ADDRESS] information below.


To return your product, you should mail your product to: [ADDRESS] information below.

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping of the return will be deducted from your refund.

Depends on where you live, it may take amount of days to receive your exchanged products.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. Or, we cannot guarantee that we receive your returned product.


Information for returning and exchanging

Company: SANMARINO Ltd.       

TEL: 03-3634-5122


Address: 925 Ryogoku BLDG. 2-9-5 Ryogoku, Sumida-ward, Tokyo 130-0026