International orders may expect slightly longer delivery times depending on your location.
Any questions? Feel free to contact us at firstname.lastname@example.org and we will answer as soon as possible. Our business hours are Monday to Friday 9 am to 6 pm(Japan standard time)
Prices, Shipping, and Delivery time
Purchased items will be shipped from Japan within 2 to 5 days, although most will be shipped with in 2 to 3 days.
Shipping to Malaysia
Shipped via ECMS and it will take normally 7 to 10 days. Once your parcel is arrived at your country, you will receive the phone-call from the local courier. Please be ready for it.(Identify Verification may take time)
Shipping to Hong Kong
Shipped via ECMS and it will take normally 5 to 7 days.
Once your parcel is shipped from our warehouse, we can't promise you that we are able to update your order.
Please be sure to use collect shipping info and select color and size before completing your order. If an order is lost due to invalid address, we will not able to refund that order. If an order is shipped to different address or shipped back to our warehouse, we may charge you the additional costs.
Once you make a purchase on DUCK DUDE Official Store, you may receive SMS message with special link to confirm your order. If you don't receive any message, we will contact your mail address and confirm your order by receiving the reply of the mail.
Your order may be detected as possibilities of credit card fraud.
If your order are detected as possibilities of credit card fraud, we will contact you for checking your status. We will ask you several questions of your order and check weather your order is dangerous or not. Due to checking your order, we let customers to attach the photo ID which can show your full name, living address and your face photo. If you deny our request or you don't reply any messages within 14 days, we will cancel your order and make a refund.